CRM for service and repair
SERVISCRM
Service history, inspections, emergency dispatch and SLA tracking in one system. For companies that run service — not for office clerks.
22 tis.
service companies in Czech Republic (ČSÚ 2025)
40%
average inspection delay without a system
6h
faster field report processing with mobile reports
Everything a service company needs
Equipment records
Per customer: type, serial number, location, install date, full service history. The client asks — you know exactly what's there.
Scheduled inspections
Inspection calendar, automatic reminders, job generation. Mandatory deadlines (lifts, pressure vessels, FVE) with no risk of fines.
Emergency dispatch
Who's closest, who's free, when they'll be back at base. Job assignment to a technician in real time, no phone calls.
Mobile technician report
Work, hours, parts, travel, photos, client signature — all from the phone. Offline mode, sync when back in signal.
Service contracts and SLA
Scope of services, inspection periods, contractual response times. Alerts for approaching deadlines, tracking of penalties for late response.
Spare parts stock
Central warehouse and technician vans. FIFO, minimum stock, automatic ordering. Technicians never leave empty-handed again.
Protocols and inspection reports
PDF generated from the report, client signature on site. Formatting to standards (lifts, FVE) is part of the implementation.
Invoice from the report
Travel, allowances, labour, parts — automatic breakdown on the invoice per customer price list. Export to Pohoda in one click.
A day of the dispatcher
From morning stand-up to emergency
ServisCRM covers the full day of a dispatcher in a service company. Technician plan, emergency handling, inspection checks and evening invoicing.
Technician plan
Attendance check, assigning scheduled inspections, full-day field runs
Emergencies
Report intake, picking the nearest free technician, dispatch
Inspections
Checking approaching deadlines, generating jobs, SLA alerts
Field run close
Checking reports, approving parts, preparing invoicing, export to Pohoda
Job lifecycle
From report to invoice
Report
Intake from the client or from the inspection calendar
Dispatch
Technician selection, scheduling, parts prep
Field run
Travel, arrival at the customer, diagnostics
Job
Work, report, photos, client signature
Protocol
PDF generation, sent to the customer
Invoicing
Breakdown per price list, export to Pohoda
Customization
Every company adapted to your needs
No two service companies do the same thing. We adapt the system — from lift service through HVAC to industrial lines and FVE.
Book a consultationCustom fields and entities
Industry-specific data — inspection types, technician certificates, spare parts price lists? We add fields exactly to your needs.
Custom workflows
Approval processes, SLA escalation, automatic client notifications about job status.
Integrations
Connection to Pohoda, Money S3, parts suppliers or your ERP. Import of equipment from Excel/CSV included in the implementation.
Reports and dashboards
Overviews for management, dispatcher and technician — utilisation, margin per customer, SLA fulfilment.
Pricing plans
Starter
od 490 Kč/měs
Sole trader service tech
1 user
Servis
od 1 490 Kč/měs
3–15 technicians, small service firm
Servis Pro
od 2 990 Kč/měs
15–50+ technicians, multiple branches
Implementation & Setup
The monthly price does not include one-time implementation. This covers analysis of your company, system setup, import of existing data (equipment, contracts, technicians) and staff training.
Implementation from
od 14 900 Kč
Setup time
2–4 weeks
Includes
Analysis, data migration, setup, training
Try free for 30 days
No credit card. Full functionality. Demo tailored to your service company.
Order demo