ERP modul
SERVICE & MAINTENANCE
Service process management from request through planning and execution to invoicing. Preventive and predictive maintenance, SLA management, and spare parts tracking.
Service orders, preventive maintenance, SLA, spare parts
Key Benefits
What You Gain
30% shorter repair times through optimized planning
Fewer unplanned downtimes with preventive maintenance
Automatic SLA tracking and compliance
Features
Core Module Features
Service Orders
Complete workflow from request through diagnosis to closure and invoicing.
Preventive Maintenance
Maintenance planning based on interval, operating hours, or IoT sensor status.
SLA Management
SLA definition with automatic response and resolution time measurement.
Field Technicians
Technician planning and dispatch with mobile app for field work.
Spare Parts
Spare parts inventory management with auto-reordering and equipment linking.
Service Reporting
Failure statistics, maintenance cost analysis, and SLA fulfillment reports.
Integrations
Connected to Other Systems
Ready for Change?