General Terms and Conditions

Effective from April 6, 2026

1. Introductory Provisions

These General Terms and Conditions (hereinafter "GTC") of Logyloop s.r.o., with registered office at Karpatské námestie 7770/10A, 831 06 Bratislava, Slovenská republika, IČO: 57 556 148, email: info@logyloop.com (hereinafter the "provider"), govern the rights and obligations of the contracting parties in the provision of services in the following areas:

  • ERP systems
  • CRM systems
  • AI solutions and automation
  • Custom software development
  • Consulting and advisory services
  • System integration
  • Data migration

2. Contract Conclusion

The contractual relationship between the provider and the client is established by:

  • Signing a written contract by both parties, or
  • Written confirmation of an order by the provider.

Price quotations from the provider are valid for 30 days from the date of issue, unless stated otherwise.

3. Scope of Services

The provider undertakes to deliver services within the scope agreed in the contract. Standard working hours are on business days from 9:00 AM to 5:00 PM CET.

AI-based services are provided on an "as is" basis. AI outputs depend on the quality of input data and the current state of the models.

Implementation projects include an acceptance protocol, the signing of which confirms the client's acceptance of the deliverable.

4. Price and Payment Terms

  • All prices are quoted exclusive of VAT, unless explicitly stated otherwise.
  • The provider may require an advance payment of up to 50% of the agreed price.
  • Invoices are due within 14 days of issue.
  • SaaS services are billed monthly or annually depending on the selected plan.
  • In the event of late payment, the client is obliged to pay interest of 0.05% of the outstanding amount per day of delay.

5. Provider's Rights and Obligations

  • The provider undertakes to deliver services professionally and in accordance with the current state of technology.
  • For SaaS services, the provider guarantees a minimum availability of 99.5% per calendar month (excluding planned maintenance).
  • The provider is entitled to use subcontractors while maintaining responsibility for service quality.
  • Planned maintenance will be announced at least 48 hours in advance.

6. Client's Rights and Obligations

  • The client is obliged to provide the provider with the cooperation necessary for proper service delivery.
  • The client shall provide access to systems required for project implementation.
  • The client is obliged to pay for services in a timely and proper manner.
  • The client is obliged to report defects without undue delay.

7. Intellectual Property and Licences

All intellectual property rights to solutions created by the provider belong to the provider, unless the contract stipulates otherwise.

The client receives a non-exclusive licence to use the delivered solution within the scope agreed in the contract.

  • The client may not reverse engineer, decompile, or modify the delivered software without the provider's consent.
  • After contract termination, the client has the right to export their data in a standard format.

8. Confidentiality

Both parties undertake to maintain confidentiality regarding the other party's confidential information. The confidentiality obligation shall remain in effect for 3 years after the termination of the contractual relationship.

9. Liability

The provider's total liability for damages is limited to the amount corresponding to payments made in the last 12 months of the contract term.

The provider shall not be liable for:

  • Damages caused by the client's improper use of services
  • Damages resulting from force majeure
  • Indirect, consequential damages, or lost profits
  • Reliance on AI service outputs for business decision-making

10. Duration and Termination

  • A contract for an indefinite period may be terminated with a 3-month notice period.
  • For monthly-billed SaaS services, the notice period is 1 month.
  • Immediate termination is possible in the event of payment default exceeding 30 days or material breach of contract.

11. Force Majeure

Neither party shall be liable for non-fulfilment of obligations if their performance is rendered impossible by force majeure (natural disasters, war, pandemic, government measures, third-party outages, etc.).

12. Final Provisions

These GTC are governed by the laws of the Slovak Republic, in particular Act No. 513/1991 Coll. (Commercial Code) as amended.

Any disputes shall be resolved by the competent court in Bratislava.

Contact: info@logyloop.com